Terms and Conditions
Last Updated Date: February 26, 2025
These Terms and Conditions (“Terms”) govern your use of the services provided by Gino’s Wide Shoes and Shoe Repair DBA Gino’s Wide Shoe And Repair (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.
1. Services Provided
We provide shoe and item repair services. We will diagnose the problem with your item and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.
2. Estimates and Payment
Estimates are provided based on our initial assessment of the item. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is required in advance prior to the commencement of any repair services.
A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.
3. Data Loss
Important: You are solely responsible for backing up its documentation before bringing your item in for repair. We are not responsible for any documentation loss that may occur during the repair process.
While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.
4. Warranty
We offer a 45-day warranty on repair services. This warranty covers defects in workmanship and parts used in the repair.
The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the item.
The warranty is void if the item is opened or tampered with by anyone other than us.
To claim warranty service, you must return the item to us with proof of purchase.
5. Limitation of Liability
To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your item.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
6. Abandoned Items
If you fail to pick up your repaired item within 30 days after we notify you that it is ready, the item will be considered abandoned.
We will make reasonable efforts to contact you via phone and email before taking further action. However, please note that we are not a storage facility.
Any items not collected within this period may be donated or otherwise disposed of at our discretion.
7. SMS/Text Messaging
We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your item or repair history.
Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Gino’s Wide Shoes and Shoe Repair DBA Gino’s Wide Shoe And Repair for the specified purposes. You may provide consent verbally.
Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
Permitted Message Types:
Appointment Reminders: Notifications about upcoming scheduled appointments.
Repair Updates: Updates on the status of your item repair (e.g., diagnostic complete, parts ordered, repair completed).
Missed call: If we miss a call from you, we’ll drop you a message.
Review request: If we have completed a repair, we request you share your feedback on our Google profile.
No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.
9. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in California.
10. Entire Agreement
These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Gino’s Wide Shoes and Shoe Repair DBA Gino’s Wide Shoe And Repair
5500 Grossmont Center Drive, La Mesa, CA, 91942
Ginoswideshoesandrepair@gmail.com
+1 (619) 433-4466