Privacy Policy

Last Updated Date: February 26, 2025

This Privacy Policy describes how Gino’s Wide Shoes and Shoe Repair DBA Gino’s Wide Shoe & Repair (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

1. Information We Collect

We collect the following types of information:

Personal Information: This includes your name, address, phone number, email address, and payment information (credit card details are processed securely through our payment processor and are not stored by us).

Item Information: This includes the make, model, and any identifiers of the item/shoe you bring in for repair, as well as any passwords or security codes you provide to us for diagnostic purposes.

Repair Information: This includes details about the repairs requested, the services performed, the parts used, and the repair cost.

Communication Information: Records of communications we have with you, including emails, phone calls, and SMS/text messages (managed via RepairDesk, as described below).

Website Usage Information: If you use our website, we may collect information about your browsing activity, IP address, browser type, and operating system.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide repair services: diagnosing issues, performing repairs, communicating status updates, and processing payments.

  • To communicate with you: appointment reminders, repair updates, and responses to inquiries.

  • To improve our services: analyzing trends and developing new services.

  • For marketing purposes: sending promotional offers with your consent.

  • To comply with legal obligations: responding to legal requests such as court orders.

  • To protect our rights and interests: preventing fraud and enforcing terms and conditions.

3. Sharing Your Information

We may share your information with the following categories of recipients:

  • Service Providers: Third parties who assist in operations such as payment processing, shipping, and IT support.

  • (SMS/Text Messaging): Your mobile number is shared with our POS provider for managing SMS communications.

  • Legal Authorities: When required by law or legal process.

  • Business Transfers: In case of merger, acquisition, or asset sale.

4. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale (POS) provider to communicate with you regarding appointment reminders, updates on repair progress, missed calls, or review requests.

Consent: By providing your mobile phone number and opting in, you consent to receive text messages from us. Consent may be given verbally.

Opt-Out: You can opt out at any time by replying “STOP” to any message.

Message Frequency: Message frequency varies and primarily relates to repair updates and appointments.

Message and Data Rates May Apply: Check with your carrier for applicable charges.

10DLC Compliance: We comply with all applicable 10DLC regulations.

Permitted Message Types:

  • Appointment Reminders

  • Repair Updates

  • Missed call notifications

  • Review requests

No Sharing of Information: We do not share your personal information, including email or mobile number, with third parties for marketing purposes. SMS consent data will not be shared with any third parties.

5. Cookies and Other Tracking Technologies

We may use cookies to improve your experience on our website. Cookies are small text files stored on your device. They help us remember preferences, track activity, and personalize your experience. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal data.

  • Correction: Request correction of inaccurate data.

  • Deletion: Request deletion of your data (subject to legal exceptions).

  • Opt-out of marketing: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us immediately.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised date. Continued use of our services indicates acceptance of these changes.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Gino’s Wide Shoes and Shoe Repair DBA Gino’s Wide Shoe & Repair
5500 Grossmont Center Drive, La Mesa, CA, 91942
Ginoswideshoesandrepair@gmail.com
+1 (619) 433-4466